COVID-19 is putting immense pressure up and down stores organizations across the globe. With every decision, every action, and every reaction needed to be performed quickly and with no margin of error, store teams are feeling a level of intensity akin to peak holiday season. The right tools, and ways of work, can go a long way in easing the pressure.
Opening a blank template for the upcoming store schedule can fill a store manager with dread. The perfect schedule is key to a store’s success. Yet the best tool store managers often use to fill shifts is the copy and paste function in Excel or static scheduling platforms.
Retail store associates are social by nature. In my 10+ years as a store manager, I found that being a “people person” was always an asset. It allowed me to make the most of customer interactions, and it was a huge factor in my success leading in-store teams.
Operating a retail store in today’s climate can feel like a constant battle between two seemingly opposing forces. While customer experience expectations are continually rising, so is the volume of tasks retail store teams are required to complete on a daily basis.
Retail store managers wear many hats. Arguably the most important is that of people manager. A store manager is essentially the team coach (minus the whistle and Gatorade).
The old saying that “retail is theater” certainly rings true—whether you’re merchandising a window display to tell a brand story, or hosting a customer event, retail requires creativity...
In the business management classic Good to Great, author Jim Collins highlights the importance of “getting the right people on the bus.” As any store manager can tell you, hiring the right associates is only the first hurdle.
Store managers are the unsung heroes of retail. Just consider the various hats a store manager wears on any given day: head of operations, sales manager, chief talent officer, loss prevention specialist, asset protection analyst, visual merchandiser, customer care representative… the list goes on.